“What we like about Amazon Bedrock is that it brings in the largest foundational models, like Anthropic, AI21, Cohere, and the Titan models, so we can pick and choose the correct model for the right use cases."
Joe Smyth
Senior Vice President for Research and Development, Digital and AI, Genesys
Omnichannel customer experience specialist Genesys uses Amazon Web Services (AWS) for foundational and generative artificial intelligence (AI). Joe Smith, the company’s senior vice president for research and development for digital and AI, discusses the integration of Amazon Bedrock to enhance the Genesys platform while helping ensure compliance with standards like the General Data Protection Regulation (GDPR). With access to foundational models like Anthropic AI and Titan, Genesys can optimize AI for high-volume, low-latency workloads, processing 1.5 billion monthly calls in real time.
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Holcim Upskills Workforce and Improves Invoicing with Generative AI and AWS Skills Guild
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Taptap Digital Accelerates Customers’ Advertising Success with Generative AI Using AWS
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Swimming Australia, the national governing body for competitive swimming, is at the heart of a sport that is part of Australia’s DNA. With over 100,000 registered members across 1,100 clubs nationwide, the organization has built a legacy of creating world champions and driving Australia's Olympic success—amassing 239 medals, including 78 golds. Today, it remains committed to pushing the boundaries of athletic performance.
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