Posted On: Sep 1, 2022
Starting today, customers now have the option of using Enterprise On-Ramp Support or Enterprise Support to satisfy the prerequisite for ordering AWS Outposts. With the addition of Enterprise On-Ramp Support, customers now have more flexibility in selecting the AWS Support plan that best suits their Outposts workloads and support needs.
AWS Outposts is a family of fully managed solutions delivering AWS infrastructure and services to virtually any on-premises or edge location for a truly consistent hybrid experience. Launched in re:Invent 2021, Enterprise On-Ramp Support is a new AWS Support tier between the existing Business Support tier and Enterprise Support tier to help customers that are starting their cloud journey and need expert guidance to grow and optimize on cloud. Enterprise On-Ramp Support includes 24/7 access to Support engineers with 30 minute case response time for high severity issues. Customers also get access to consultative architectural guidance, operations reviews, cost optimization recommendations, and event management support delivered by a pool of Technical Account Managers (TAMs).