Author: Gina McFarland

Generative AI is rapidly transforming how enterprises operate, but security remains a critical concern. According to the Zscaler ThreatLabz 2025 AI Security Report, while AI/ML tool usage has surged 36x year-over-year, 60% of this traffic was blocked due to security concerns. This post demonstrates how AWS and Zscaler’s integrated security controls help protect AI workloads while maintaining compliance and data protection.

The healthcare technology landscape is rapidly evolving, with AI-powered contact centers emerging as critical hubs for enhancing patient care and driving business growth. Talkdesk, a leading contact center software provider, is at the forefront of this revolution with its innovative Healthcare Experience Cloud. This AI-powered platform integrates with electronic health record (EHR) systems, enabling personalized patient interactions and streamlined workflows across patient access, revenue cycle, and services. By leveraging AI and automation, Talkdesk is transforming healthcare contact centers into patient-focused hubs that can improve efficiency, patient outcomes, and overall healthcare delivery.