AWS Partner Network (APN) Blog

Category: Contact Center*

New and Updated Partner Training Resources

We have a number of free in-person and online training resources designed specifically for APN Partners so you can more effectively help customers leverage the AWS Cloud. We regularly update and release new training courses so you can be sure you are learning the latest about AWS.   AWS Solutions Training for Partners: Windows (Business): […]

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Enabling Amazon Connect with Salesforce Service Cloud and Sales Cloud

Building on the strategic alliance between Amazon Web Services and Salesforce, we are excited to announce the first release of the Amazon Connect Computer Telephony Integration (CTI) Adapter for Salesforce. Amazon Connect is designed as a highly scalable, self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service […]

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