Category: Generative AI

Arcanum AI migrated its generative AI workloads from OpenAI to AWS using a two-phase model evaluation process. Open-source LLMs were tested out-of-the-box and with customized prompts, scored by experts, and evaluated against existing use cases. Amazon Bedrock provided a private network and access control for handling sensitive client data. AWS’s AI services enabled Arcanum to deploy top-performing LLMs securely in clients’ VPCs, outperforming OpenAI models while meeting security needs.

Contact center agents operate under vast pressure to find quick customer service solutions—yet they often lack the tools to do so. The IBM Consulting Contact Center Modernization (CCM) solution with Amazon Connect is an intuitive, omnichannel cloud platform that addresses complex and costly issues faced by businesses. By leveraging speed and operational efficiency, and by delivering exceptional customer experiences, IBM Consulting CCM enables brands to jump-start their journey towards success.