The move to cloud-based contact centers (CCaaS) enables innovations like remote agents, sentiment analysis, and AI to improve customer experience. Operata offers a CX monitoring platform for Amazon Connect that provides observability into these connections, helping teams manage shared responsibility, analyze performance, anticipate issues, and optimize resources. Investing in visibility through tools like Operata sets CCaaS customers up for operational success.
Sentieon genomics analysis tools and MemVerge’s Memory Machine Cloud (MMCloud) reduce cost and improve performance for next-generation sequencing pipelines on AWS. MMCloud monitors job resource usage and seamlessly migrates running processes between optimally sized Amazon EC2 instances. Tests with a Sentieon whole genome sequencing pipeline showed a 40% decrease in runtime and 34% cost reduction versus running on a single overprovisioned instance.
The evolution of embedded and invisible banking has led to complex integrations between financial organizations and third-party platforms. To simplify identity management across business partners, organizations are investigating identity-as-a-service solutions using blockchain. Capgemini can help implement embedded and invisible banking by leveraging Amazon Managed Blockchain to manage decentralized identities. This provides a single immutable identity for users that scales across sub-units and partners.
Generative AI Augments Marriott’s Cybersecurity Posture with AWS Partners Deloitte and Palo Alto Networks
Marriott’s CISO Arno Van Der Walt manages cybersecurity through a “human-centered, data-driven, technology-enabled” approach aimed at making security frictionless. Critical partnerships with AWS, Deloitte, and Palo Alto Networks leverage AI/ML to share threat data and empower “impossible” autonomous security. Together, their tri-party services provide an end-to-end platform unifying business and security data to detect threats and enable quick response.
Accelerate Product Development and Reduce Costs with Tech Mahindra’s Cloud-Based PLM Solution on AWS
Industry 4.0 increases product complexity and customer expectations, challenging industrial companies. Tech Mahindra’s Engineering on Cloud – PLM solution leverages AWS to help manufacturers centralize product data management and accelerate innovation. This cloud-native solution optimizes costs and provides enhanced security, scalability, and availability with faster time-to-market and streamlined collaboration.
Discover how a collaboration with AWS SaaS Factory revolutionized nClouds’ approach to SaaS and empowered its team to amplify its capabilities. Leveraging SaaS Factory’s technical knowledge equipped nClouds with the assurance and actionable insights needed to conquer the intricacies of the SaaS cloud landscape. For customers like OperationsRx, aligning with a SaaS Competency Partner like nClouds meant tapping into a reservoir of expertise, strengthened by years of experience from industry-leading experts.
As networks become more complex, telcos need an integrated platform to manage monitoring, diagnostics, and automation. Prodapt worked with AWS to build a cloud-native, open-source network assurance platform called NeSA. It provides a single pane of glass for end-to-end visibility, faster troubleshooting, and closed-loop automation. This post details Prodapt’s experience implementing NeSA for a Tier 1 telco, reducing incident resolution time and costs.
Healthcare organizations have vast amounts of valuable but siloed data. A new solution from AWS Partners Redox, Cloudwick, and ClearDATA helps healthcare customers use AWS HealthLake to extract value from their data. Redox integrates and translates data into AWS, while ClearDATA provides 24/7 security and compliance, and Cloudwick Amorphic enables teams to quickly build analytics and workflows to improve care.
Brands struggle to deliver personalized customer experiences, giving competitors with real-time end-to-end personalization a competitive edge. Mastering personalization requires unifying customer data across systems into a Customer 360 view. RudderStack and AWS make building a Customer 360 in Amazon Redshift easy, as RudderStack handles complex data unification and automatically generates insights while Redshift provides a scalable, performant data warehouse.
Verana Health leverages an exclusive real-world data network and AI-enhanced data engine to transform healthcare data into curated, disease-specific data modules called Qdata. This powers Verana’s analytics solutions for real-world evidence generation, clinical trials, quality reporting, and registry data management to enhance patient care and quality of life. Through AWS Data Exchange and Amazon Redshift, Verana offers life sciences customers easy, convenient access to high-quality clinical real-world data for research.