Category: Industries

Designing an ecommerce data analytics service poses challenges like data integration, quality, scalability, real-time processing, security/privacy, and visualization. Thoughtworks leverages AWS services to build data products that acquire, clean, transform, model, and visualize ecommerce data for analytics. Its systematic approach identifies sources, acquires data, cleans/stores it, models products, deploys with CI/CD, and visualizes insights in dashboards.

Contact centers can improve customer experiences using generative AI, which creates new content and conversations. Accenture’s Connected Customer Experience (CCE) solution incorporates AWS services to provide personalized human and AI interactions. It uses generative AI for agent assist, call summarization, and self-service FAQs. By leveraging generative AI on AWS, CCE aims to enhance agent productivity, reduce handle times, and deliver exceptional customer experiences.

The True Elements Water Intelligence Platform on AWS transforms complex data into clear insights on local watershed conditions. It provides color-coded scores for water quality and availability to support decisions around capital planning, supply chains, policy, reporting, forecasting, risk management, and innovation. Real-world examples show how the platform guides collective action on pollution, reveals supply chain vulnerabilities, and identifies opportunities for water resilience through targeted investments.

The logistics industry lacks transparency due to fragmentation and complex supply chains. Bosch L.OS offers a cloud platform integrating services like transportation and fleet management systems. Learn how Bosch collaborated with AWS and Storm Reply to develop an SDK for seamlessly integrating truck parking booking services from providers. The reusable SDK simplifies integration for logistics companies, reducing development effort.

Customer data is critical for modern digital organizations, but is often scattered across tools which can render it useless. Historically, customer data platforms (CDPs) aimed to consolidate data for insights and activation, but organizations now prefer a composable CDP architecture on AWS to sync data from Amazon Redshift and Amazon S3 into downstream tools. Hightouch facilitates this composable CDP approach, making it easy to activate AWS data across channels without engineering work.

The move to cloud-based contact centers (CCaaS) enables innovations like remote agents, sentiment analysis, and AI to improve customer experience. Operata offers a CX monitoring platform for Amazon Connect that provides observability into these connections, helping teams manage shared responsibility, analyze performance, anticipate issues, and optimize resources. Investing in visibility through tools like Operata sets CCaaS customers up for operational success.

MemVerge Memory Machine Cloud (MMCloud) enables running bioinformatics pipelines cost-effectively on Amazon EC2 Spot instances. It seamlessly integrates with Nextflow pipelines through the nf-float plugin and simplifies migrating on-premises pipelines to the AWS cloud. Learn how Columbia University and MDI Biological Laboratory leveraged MMCloud to run intensive genomic analyses at 50-80% lower cost by utilizing spot instances.

The evolution of embedded and invisible banking has led to complex integrations between financial organizations and third-party platforms. To simplify identity management across business partners, organizations are investigating identity-as-a-service solutions using blockchain. Capgemini can help implement embedded and invisible banking by leveraging Amazon Managed Blockchain to manage decentralized identities. This provides a single immutable identity for users that scales across sub-units and partners.

Marriott’s CISO Arno Van Der Walt manages cybersecurity through a “human-centered, data-driven, technology-enabled” approach aimed at making security frictionless. Critical partnerships with AWS, Deloitte, and Palo Alto Networks leverage AI/ML to share threat data and empower “impossible” autonomous security. Together, their tri-party services provide an end-to-end platform unifying business and security data to detect threats and enable quick response.

Industry 4.0 increases product complexity and customer expectations, challenging industrial companies. Tech Mahindra’s Engineering on Cloud – PLM solution leverages AWS to help manufacturers centralize product data management and accelerate innovation. This cloud-native solution optimizes costs and provides enhanced security, scalability, and availability with faster time-to-market and streamlined collaboration.