AWS Partner Network (APN) Blog

Category: Contact Center

Building a Cloud-Based Contact Center with Amazon Connect Service Delivery Partners

Amazon Connect is a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost. It’s based on the same contact center technology used by 70,000 Amazon customer service associates around the world to power millions of customer conversations. Amazon Connect Service Delivery Partners can help you identify business objectives and design contact center solutions that are optimized for cost, reliability, security, performance, and scalability.

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AWS Solution Space Expands with Solutions for Amazon Connect

With seven new integrations launched on AWS Solution Space, you can optimize your customer experience and contact center efficiency with pre-integrated solutions and pre-defined consulting services from APN Partners with validated capabilities in this area. The contact center solutions we just launched include integrations in sales and service, workforce optimization, speech analysis, fraud detection, and messaging. In addition, customers can find consulting offers from validated Amazon Connect partners.

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Enabling Amazon Connect with Salesforce Service Cloud and Sales Cloud

Building on the strategic alliance between Amazon Web Services and Salesforce, we are excited to announce the first release of the Amazon Connect Computer Telephony Integration (CTI) Adapter for Salesforce. Amazon Connect is designed as a highly scalable, self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service […]

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