Author: Nitin Chahar

Generative AI is revolutionizing contact centers, enhancing customer interactions and operational efficiency. TCS’s solution leverages this technology to provide a comprehensive, multi-device experience for customers, agents, and employees. It streamlines operations, improves agent productivity, and delivers superior customer service. This AI-driven approach enables contact centers to deliver superior customer service while driving operational excellence.

We are excited to share the approach and experience of migrating a customer’s global eCommerce application to AWS, and how it was achieved successfully over one weekend. We will also highlight how the customer, Tech Mahindra, and AWS Professional Services (ProServe) collaborated in executing this successful migration journey leveraging AWS Application Migration Service.