AWS Partner Network (APN) Blog
Author: Tarun Mehra
Accenture’s Unified Agent Portal on AWS Improves Customer Experience and Reduces Operational Cost
How can you create and deliver consistent, convenient, and unified customer experiences that drive growth? Learn how Accenture’s Connected Customer Experience solves these challenges through its Unified Agent Portal, which provides truly omnichannel (voice, chat, SMS, email, and video) interaction handling, ticket management, dashboards and reporting, and role-based views for agents and supervisors in a user-friendly single pane of glass.