Author: Oren Reuveni

The reliability pillar of the AWS Well-Architected SaaS Lens focuses on the reliability posture of your SaaS solution. The SaaS Lens helps AWS customers assess the overall reliability of their SaaS architecture, providing prescriptive guidance that enables better alignment of their architecture. There are several considerations to keep in mind when building or optimizing a SaaS solution for reliability. While some apply to all modern solutions, others are specific to SaaS and that’s the focus of this post.

You can manage agents in a multi-tenant SaaS environment using AWS IoT Core. Review a solution that offers a modular and secure approach to register and manage agents. It relies on AWS managed services to offload the heavy lifting of implementing and maintaining those mechanisms, and provides scalability, elasticity, and availability. Using AWS IoT Core for agent management provides various capabilities for managing, securing, and analyzing usage and sent data from the registered agents.

SaaS products frequently use agents to gather data, execute actions, communicate with remote components, and run other product-related tasks in remote environments. These agents can be deployed in multiple forms and for multiple purposes. If you manage multi-tenant SaaS environments and use agents, you face some unique challenges. Implementing such a solution requires adequate design. This post focuses on the deployment and management of agents in a SaaS environment.