AWS Partner Network (APN) Blog
Tag: Fluid CCI
Fluid CCI Leverages AWS AI/ML Capabilities to Make Today’s Contact Centers Future-Ready
A digital journey is of strategic importance for many organizations, and digital transformation enabled by cloud technologies has increased efficiency and raised productivity with improved stakeholder experiences. To achieve these outcomes, transformation initiatives need to be holistic, interlinked, and inclusive. Learn how to supercharge customer experiences and make your contact center future-ready by leveraging HCLTech’s Fluid Contact Center Intelligence (Fluid CCI) and AWS AI/ML services.