AWS Architecture Blog
Author: Muni T. Bondu
Muni T. Bondu is a Solutions Architect at Amazon Web Services (AWS), where she helps organizations architect scalable, secure cloud solutions and translate emerging technologies into real-world impact. Specializing in Healthcare and Life Sciences (HCLS) and AI/ML solutions, she works with customers ranging from startups to enterprises, supporting a wide variety of domains including data engineering pipelines, machine learning workflows, and cloud adoption strategies. Outside of work, she enjoys exploring new places, cuisines, and media with family and friends.
Scaling oncology patient support: How New York Cancer and Blood Specialists transformed customer experience with AWS and Pronetx, now part of Caylent
This post details how NYCBS partnered with Amazon Web Services (AWS) and AWS partner Pronetx (now part of Caylent) to migrate to Amazon Connect Customer, the AWS cloud contact center service. The migration delivered a 54 percent improvement in patient enrollment and transformed the way NYCBS connects with the patients who need them most.