Category: Customer Solutions

This post was co-wrtiten with Jonathan Hwang, head of Foundation Data Analytics at Zendesk. In my role as a Senior Solutions Architect, I have spoken to chief technology officers (CTOs) and executive leadership of large enterprises like big banks, software as a service (SaaS) businesses, mid-sized enterprises, and startups. In this 6-part series, I share […]

For International Women’s Day and Women’s History Month, we’re featuring more than a week’s worth of posts that highlight female builders and leaders. We’re showcasing women in the industry who are building, creating, and, above all, inspiring, empowering, and encouraging everyone—especially women and girls—in tech. A blog can be a great starting point for you […]

This blog post was co-authored by Vinodh Kumar Rathnasabapathy, Senior Manager of Software Engineering, UnitedHealth Group.  Engineers who use Amazon Cognito for machine-to-machine authentication select a primary Region where they deploy their application infrastructure and the Amazon Cognito authorization endpoint. Amazon Cognito is a highly available service in single Region deployments with a published service-level […]

Recently, the Accenture AWS Business Group (AABG) assisted a customer in developing a secure and personalized Interactive Voice Response (IVR) contact center experience that receives and processes payments and responds to customer inquiries. Our solution uses Amazon Connect at its core to help customers efficiently engage with customer service agents. To ensure transactions are completed […]

This post was co-authored with Michael Brown, Sr. Manufacturing Specialist Architect, AWS; Dr. Rajesh Gomatam, Sr. Partner Solutions Architect, Industrial Software Specialist, AWS; Scott Robertson, Sr. Partner Solutions Architect, Manufacturing, AWS; John Harrington, Chief Business Officer, HighByte; and Aron Semie, Chief Technology Officer, HighByte Merging industrial and enterprise data across multiple on-premises deployments and industrial […]

This post was co-written by Martin Stamm, Principal Expert SW Architecture at Continental Automotive, Andreas Falkenberg, Senior Consultant at AWS Professional Services, Daniel Krumpholz, Engagement Manager at AWS Professional Services, David Crescence, Sr. Engagement Manager at AWS, and Junjie Tang, Principal Consultant at AWS Professional Services. Automakers are embarking on a digital transformation journey to […]

This post was co-written by Team fEMR’s President & Co-founder, Sarah Draugelis; CTO, Andy Mastie; Core Team Engineer & Fennel Labs Co-founder, Sean Batzel; Patrick Gryczka, AWS Solutions Architect; Mithil Prasad, AWS Senior Customer Solutions Manager. Team fEMR is a non-profit organization that created a free, open-source Electronic Medical Records system for transient medical teams.  […]

This post was co-authored by Vikas Panghal, Principal Product Mgr – Tech, AWS and Nick Afshartous, Principal Data Engineer at McGraw-Hill McGraw-Hill’s Open Learning Solutions (OL) allow instructors to create online courses using content from various sources, including digital textbooks, instructor material, open educational resources (OER), national media, YouTube videos, and interactive simulations. The integrated […]

This post was co-authored by Dhana Vadivelan, Senior Manager, Solutions Architecture, AWS; Markus Graulich, Chief Architect AI EMEA, IBM Consulting; and Vlad Zamfirescu, Senior Solutions Architect, IBM Consulting Our consulting partner, IBM, organized the “Sustainability Applied 2021” hackathon in September 2021. This three-day event aimed to generate new ideas, create reference architecture patterns using AWS […]

By integrating Amazon EventBridge with Falcon Horizon, CrowdStrike has developed a real-time, cloud-based solution that allows you to detect threats in less than a second. This solution uses AWS CloudTrail and EventBridge. CloudTrail allows governance, compliance, operational auditing, and risk auditing of your AWS account. EventBridge is a serverless event bus that makes it easier […]