AWS Architecture Blog

Category: Amazon Transcribe

Adverse events reporting architecture diagram

Automating adverse events reporting for pharma with Amazon Connect and Amazon Lex

Every pharmaceutical company manufacturing medicine must provide customers nationwide with a method to report adverse events following medicine usage as well as emergency assistance as needed. To comply with regulatory policy and enable an Adverse Events Reporting System (AERS), pharma companies must provide dedicated, toll-free phone numbers and contact center agents to handle inbound calls. […]

Figure 2. Cloud playout system

Overon (Mediapro Group): World-class Audiovisual Production Center on AWS

Every evening, millions of people sit on their couch looking for entertainment. Switching on a device is easy, but what really happens behind the scenes? How is your favorite content prepared so you can see it through your chosen streaming apps, TV channels or websites? The challenge that media companies face today is huge, as […]

Intuit: Serving Millions of Global Customers with Amazon Connect

As a 35-year-old company with an international customer base, Intuit is widely known as the maker of Quick Books and Turbo Tax, among other software products. Its 50 million customers can access its global contact centers not just for password resets and feature explanations, but for detailed tax interpretation and advice. As you can imagine, […]