AWS Architecture Blog

Category: Amazon Machine Learning

Intelligent cross-channel customer engagement with real-time feedback loop

Architecting Cross-channel Intelligent Customer Engagements

Recently, we have had customers express the desire to build “omni-channels.” These omni-channels provide a centralized overview of digital engagement channels that help you better understand your customers and offer a more personalized experience. Many companies have tried or are trying to implement an omni-channel strategy. However, because most existing channels are built on different platforms and […]

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2020

Top 15 Architecture Blog Posts of 2020

The goal of the AWS Architecture Blog is to highlight best practices and provide architectural guidance. We publish thought leadership pieces that encourage readers to discover other technical documentation, such as solutions and managed solutions, other AWS blogs, videos, reference architectures, whitepapers, and guides, Training & Certification, case studies, and the AWS Architecture Monthly Magazine. […]

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Field Notes: Improving Call Center Experiences with Iterative Bot Training Using Amazon Connect and Amazon Lex

This post was co-written by Abdullah Sahin, senior technology architect at Accenture, and Muhammad Qasim, software engineer at Accenture.  Organizations deploying call-center chat bots are interested in evolving their solutions continuously, in response to changing customer demands. When developing a smart chat bot, some requests can be predicted (for example following a new product launch […]

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Amazon Personalize: from datasets to a recommendation API

Automating Recommendation Engine Training with Amazon Personalize and AWS Glue

Customers from startups to enterprises observe increased revenue when personalizing customer interactions. Still, many companies are not yet leveraging the power of personalization, or, are relying solely on rule-based strategies. Those strategies are effort-intensive to maintain and not effective. Common reasons for not launching machine learning (ML) based personalization projects include: the complexity of aggregating […]

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Field Notes: Comparing Algorithm Performance Using MLOps and the AWS Cloud Development Kit

Comparing machine learning algorithm performance is fundamental for machine learning practitioners, and data scientists. The goal is to evaluate the appropriate algorithm to implement for a known business problem. Machine learning performance is often correlated to the usefulness of the model deployed. Improving the performance of the model typically results in an increased accuracy of […]

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Human/robot head

AWS Architecture Monthly Magazine: Robotics

September’s issue of AWS Architecture Monthly issue is all about robotics. Discover why iRobot, the creator of your favorite (though maybe not your pet’s favorite) little robot vacuum, decided to move its mission-critical platform to the serverless architecture of AWS. Learn how and why you sometimes need to test in a virtual environment instead of […]

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Tractor in a field

AWS Architecture Monthly Magazine: Agriculture

In this month’s issue of AWS Architecture Monthly, Worldwide Tech Lead for Agriculture, Karen Hildebrand (who’s also a fourth generation farmer) refers to agriculture as “the connective tissue our world needs to survive.” As our expert for August’s Agriculture issue, she also talks about what role cloud will play in future development efforts in this […]

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Field Notes: Inference C++ Models Using SageMaker Processing

Machine learning has existed for decades. Before the prevalence of doing machine learning with Python, many other languages such as Java, and C++ were used to build models. Refactoring legacy models in C++ or Java could be forbiddingly expensive and time consuming. Customers need to know how they can bring their legacy models in C++ […]

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Field Notes: Bring your C#.NET skills to Amazon SageMaker

Amazon SageMaker is a fully managed service that provides developers and data scientists with the ability to build, train, and deploy machine learning (ML) models quickly. SageMaker removes the undifferentiated heavy lifting from each step of the machine learning process to make it easier to develop high-quality models. Amazon SageMaker Notebooks are one-click Jupyter Notebooks […]

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Architecture Monthly - July 2019

Architecture Monthly Magazine for July: Machine Learning

Every month, AWS publishes the AWS Architecture Monthly Magazine (available for free on Kindle and Flipboard) that curates some of the best technical and video content from around AWS. In the June edition, we offered several pieces of content related to Internet of Things (IoT). This month we’re talking about artificial intelligence (AI), namely machine […]

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