AWS Architecture Blog

Tag: IVR

Figure 3. Solution architecture of DR on AWS for a third-party IVR solution

Disaster Recovery (DR) for a Third-party Interactive Voice Response on AWS

Voice calling systems are prevalent and necessary to many businesses today. They are usually designed to provide a 24×7 helpline support across multiple domains and use cases. Reliability and availability of such systems are important for a good customer experience. The thoughtful design of a cost-optimized solution will allow your business to sustain the system […]