AWS News Blog

Amazon Connect Introduces Web & Mobile Chat for a True Omnichannel Contact Center Experience

When we started Amazon in 1995, it was with the mission to be the earth’s most customer-centric company. It obviously requires many talented individuals and technologies to deliver on that vision, including contact centers. As Amazon’s retail business scaled, we first shopped for third-party contact center solutions, but we could not find one that fit […]

Read More

Announcing Firelens – A New Way to Manage Container Logs

Today, the fantastic team that builds our container services at AWS have launched an excellent new tool called AWS FireLens that will make dealing with logs a whole lot easier. Using FireLens, customers can direct container logs to storage and analytics tools without modifying deployment scripts, manually installing extra software or writing additional code. With […]

Read More

In The Works – New AMD-Powered, Compute-Optimized EC2 Instances (C5a/C5ad)

We’re getting ready to give you even more power and even more choices when it comes to EC2 instances. We will soon launch C5a and C5ad instances powered by custom second-generation AMD EPYC “Rome” processors running at frequencies as high as 3.3 GHz. You will be able to use these compute-optimized instances to run your […]

Read More

Now available: Batch Recommendations in Amazon Personalize

Today, we’re very happy to announce that Amazon Personalize now supports batch recommendations. Launched at AWS re:Invent 2018, Personalize is a fully-managed service that allows you to create private, customized recommendations for your applications, with little to no machine learning experience required. With Personalize, you provide the unique signals in your activity data (page views, […]

Read More

New – Insert, Update, Delete Data on S3 with Amazon EMR and Apache Hudi

Storing your data in Amazon S3 provides lots of benefits in terms of scale, reliability, and cost effectiveness. On top of that, you can leverage Amazon EMR to process and analyze your data using open source tools like Apache Spark, Hive, and Presto. As powerful as these tools are, it can still be challenging to deal with use cases where […]

Read More

New Automation Features In AWS Systems Manager

Today we are announcing additional automation features inside of AWS Systems Manager. If you haven’t used Systems Manager yet, it’s a service that provides a unified user interface so you can view operational data from multiple AWS services and allows you to automate operational tasks across your AWS resources. With this new release, it just […]

Read More