AWS Contact Center
Author: Anand Jumnani
Implementation of DevSecOps Ecosystem for Amazon Connect Customer at NatWest
Introduction As organizations across industries seek to elevate their customer service capabilities, the adoption of cloud-based contact centre solutions like Amazon Connect Customer has emerged as a strategic priority. For NatWest Group, a leading banking and financial services group in the United Kingdom, the opportunity to enhance customer experiences through a Connect Customer-powered contact centre was […]