AWS Contact Center

Category: DevOps

Invoke an AWS Lambda Function Alias from Amazon Connect

Amazon Connect enables you to create dynamic, personalized user engagements by integrating your contact center with AWS Lambda to access virtually any backend system, customer relationship management system, or other AWS services. Currently, Amazon Connect allows you to specify AWS Lambda functions in Contact Flows through the user interface. However, Amazon Connect calls the latest […]

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Getting AWS account security event alerts on your phone with Amazon Connect

It’s critical to stay up-to-date with security-related events in your AWS account. In an earlier post, Receive Phone Call Alerts for AWS Account Security Events with Amazon Polly, I showed you how to get phone notices for critical alerts in your AWS account using Twilio. In this post, I use Amazon Connect to create the […]

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