AWS Contact Center
Author: Aneesh Mohan
Aneesh Mohan is solutions architect at Amazon Web Services (AWS), supporting and enabling customers in the Middle East and North Africa.
Automate employee support lines with Amazon Connect
When a crisis like COVID-19 occurs, companies are unsure how it will impact their employees, customers, and community. During unprecedented times, many companies prioritize the health of their employees while keeping their business running. Maintaining this balance is difficult, especially when doing so manually is cumbersome. In response, companies have experimented with automated contact center […]