AWS Contact Center

Category: Customer Engagement

SSML in Amazon Connect Contact Flows

For many contact center technologists, the ability to manage voice prompts by using text-to-speech has become a vital component of an ACD platform. The troublesome task of managing recordings has been replaced with the agility of real-time prompt changes through editing a text box. While the use of text-to-speech is convenient, the result of a […]

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Hear, Here at City of London: Build a DIY audio tour with Amazon Connect

Co-authored with Dr. Mark A. Tovey, Postdoctoral Fellow, Western University, in Collaboration with the Culture Office City of London The city of London, Canada has partnered with Hear, Here, an audio interpretive sign project founded in La Crosse, Wisconsin. Together, they are setting up the first Canadian Hear, Here project. This blog post describes the […]

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