AWS Contact Center
Category: Amazon EventBridge
How to analyze Amazon Connect Voice ID metrics using Amazon CloudWatch
Join us for AWS Contact Center Day, a free virtual event where you’ll learn about the future of customer service, how machine learning can optimize customer and agent experiences—and more. Register now » Today, contact centers adopting Amazon Connect Voice ID are seeking insights from aggregated metrics such as number of successful enrollments and authentications over […]
Make predictive and progressive calls using Amazon Connect outbound campaigns
Join us for AWS Contact Center Day, a free virtual event where you’ll learn about the future of customer service, how machine learning can optimize customer and agent experiences—and more. Register now » Many businesses today are constrained by legacy contact center technologies that only allow inbound communications, which forces them to rely on separate applications […]