AWS Contact Center
Author: Gopinath Jagadesan
Gopinath Jagadesan is a Senior Solution architect at AWS. In his role as solutions architect, he works with Amazon as a customer helping design, build, and deploy well architected solutions on AWS. He holds a master’s degree in electrical and computer engineering, specializing in computer networks, from the University of Illinois at Chicago. Outside of work, he enjoys playing soccer and spending time with his family and friends
How Blink by Amazon streamlined contact center reporting using AWS Glue Zero ETL
Organizations have long faced challenges in managing large contact center workforces. One key issue is maintaining data consistency between Customer Relationship Management (CRM) systems and reporting tools. Contact center supervisors face multiple pain points. These include manual data extraction, time-consuming Extract, Transform, and Load (ETL) developing and maintaining processes, and the need for frequent updates […]