AWS Contact Center
Author: Prashanth Krishnamurthy
Prashanth is a CX Architect and Technology Leader at AWS, with extensive experience in designing and delivering large-scale contact center solutions. He has deep expertise in omnichannel customer experience platforms, including Genesys and Amazon Connect, and is a certified professional in Genesys Cloud, Mulesoft, and AWS Solutions Architecture. Leveraging his extensive experience, Prashanth is adept at architecting and delivering seamless, connected customer experiences across multiple channels and platforms.
Manage prompts programmatically with Amazon Connect
Introduction Contact centers use prompts to interact with customers, to obtain information from customers and to provide updates to customers. Prompts are recorded audio files played in call flows. Contact center administrators need to react quickly to the business needs by adding new prompts or changing existing prompts. Tracking and managing large numbers of prompts […]
How to programmatically access Amazon Connect Rules using APIs
Many businesses today use Amazon Connect Rules, a feature of Contact Lens for Amazon Connect, through Amazon Connect console for creating and managing rules. This restricts businesses who want to manage the automation of rules creation and management from any home-grown or third-party solution outside of the Amazon Connect console. Amazon Connect Rules now launched […]