AWS Contact Center
Author: Rob Fulton
Rob Fulton is a Solutions Architect at AWS based in North Wales, UK. He currently works with customers in the FSI space across the UK. He has a specialism in Cloud based networking. In his free time he can be found running over and around the hills of North Wales.
Using Amazon Connect Customer Views to provide one-click customer voice messages when outbound calling
If you are running outbound campaigns or making manual outbound calls, agent time can be occupied leaving standard or customised messages on calls answered by voicemail systems. This presents two challenges that impact contact center operations: Loss in Agent Productivity – when agents must wait for voicemail systems to complete their greetings and manually leave […]