AWS Contact Center
Author: Renato Gentil
Renato Gentil is a Senior Technical Account Manager in Automotive Sector. Renato has been at AWS for over 5 years and he has expertise in Networking. He works with different automotive customers on enabling them to operate their business critical workloads in AWS and supporting them on their AWS Cloud Journey. Outside of work, Renato likes to play bass, play football with his two children, and watch movies with his wife.
Performing a tabletop exercise with Amazon Connect
When a contact center experiences an unexpected service disruption, the impact can be immediate and severe: agents unable to access systems, customers facing connection issues, and support teams working to rapidly restore service. While such scenarios may seem extreme, they represent exactly the kind of situations that make tabletop exercises essential for modern contact center […]