AWS Contact Center
Author: Taka Matsumoto
Taka Matsumoto is a Sr. Technical Account Manager at AWS. He supports enterprise customers in the US public sector. Outside of work, he enjoys cooking and spending time with his family.
Enabling federation with AWS Single Sign-On and Amazon Connect
If you don’t have an SAML 2.0–compliant identity provider available for your contact service, it can take significant effort to set up a new one. Amazon Connect supports SAML 2.0–compliant identity providers (IdPs) for single sign-on (SSO). AWS Single Sign-On (AWS SSO) makes it easy to centrally manage SSO access to multiple AWS accounts and […]