AWS Contact Center
Author: Abinemugh Tennyson
Abinemugh Tennyson (he/him) is a Solutions Architect at Amazon Web Services (AWS) based in Austin, TX. As part of the Cloud Sales Center (CSC), he helps small and medium-sized businesses turn complex technical challenges into practical solutions that drive real business outcomes. Outside of work, he loves to travel, watch sports, and spend time with family and friends.
Customize AI in Amazon Connect Customer: Agents, Prompts, and Guardrails
Introduction Artificial intelligence (AI) Agents, Prompts, and Guardrails give contact centers extensive control over how generative AI engages customers and supports human agents. Built into the next generation of Amazon Connect Customer, these three features let you select the right large language model (LLM) for each task and configure how it behaves within your contact […]