AWS Contact Center
Author: Pavan Dusanapudi
Pavan Dusanapudi is a Specialist Solutions Architect at Amazon Web Services for WWSO Applications in Manchester, UK. He enables customers to achieve business outcomes through Customer Experience solutions and digital transformation. In his free time, he enjoys family hiking, CrossFit workout, and finding inner peace.
Configure scheduling notification rules in Amazon Connect Customer
Introduction When you publish a contact center schedule, you assume the people it affects will see it. In practice, that assumption creates operational risk. Agents miss shifts, arrive late to training sessions, or create unplanned coverage gaps because a schedule change was communicated through a bulk email or a channel post that never surfaced in […]