AWS recognized as a Visionary in the 2022 Gartner Magic Quadrant for Contact Center as a Service

Gartner, a company that delivers actionable, objective insight to executives and their teams, has published the 2022 Gartner Magic Quadrant for Contact Center as a Service (CCaaS). Amazon Web Services (AWS) was named a Visionary for the third consecutive year. We believe this placement speaks to the innovative contact center capabilities AWS is offering customers of all sizes with our easy-to-use cloud contact center solution, Amazon Connect.

In the Gartner Critical Capabilities research, AWS ranked in the top 4 vendors across all contact center Use Cases: High Volume Customer Call Center, Customer Engagement Center, Agile Contact Center, Digital Customer Service Center, and Global Contact Center.

We believe organizations of all sizes, including those who use Amazon Connect as their first AWS service, are choosing AWS for their contact center workloads. Today, tens of thousands of AWS customers are using Amazon Connect to support more than 10 million contact center interactions every day. As Amazon Connect celebrates its 5th anniversary this year, we’re excited about our momentum, strong vision, and how we’re enabling our customers to deliver world-class experiences at every step in the customer journey.

Expectations for great customer service have never been higher than they are today. The Gartner report offers insightful guidance as you evaluate the right contact center solution for your business.

Access a complimentary copy of the 2022 Gartner Magic Quadrant for Contact Center as a Service report here.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from AWS.