AWS Contact Center
Category: Amazon DynamoDB
Creating dynamic, personalized experiences in Amazon Connect
Amazon Connect’s native integrations with other AWS services like AWS Lambda allow you to create dynamic, personalized experienced for your callers. In this blog post we will use AWS Lambda and Amazon DynamoDB to: Create an AWS Lambda function from the sample provided. Integrate your Lambda function with your Amazon Connect instance, letting you perform […]
Hear, Here at City of London: Build a DIY audio tour with Amazon Connect
Co-authored with Dr. Mark A. Tovey, Postdoctoral Fellow, Western University, in Collaboration with the Culture Office City of London The city of London, Canada has partnered with Hear, Here, an audio interpretive sign project founded in La Crosse, Wisconsin. Together, they are setting up the first Canadian Hear, Here project. This blog post describes the […]
Amazon Connect Contact Flow Resume After Transfer
In this article, I’ll show you a few interesting things you can now do in Amazon Connect using the Transfer to phone number block in a contact flow. The block was upgraded with new capabilities on February 19th, 2019. The new features include the ability to resume a contact flow after a 3rd party transfer […]