AWS Contact Center
Category: Featured
Introducing the next generation of Amazon Connect: AI-powered interactions that strengthen customer relationships and improve business outcomes
Amazon Connect now delivers first-party AI across all channels, featuring ongoing support for future AI capabilities with pricing that remains tied only to your underlying channel usage rather than AI consumption.
Building a more sustainable contact center with Amazon Connect
By using AWS’s efficient infrastructure, renewable energy, and optimizing resource utilization, organizations can significantly minimize their contact center operations’ carbon footprint.