Tag: Amazon Connect Chat

In today’s digital-first world, businesses increasingly rely on chat interactions to serve customers efficiently and cost-effectively. Many common customer service scenarios require collecting sensitive information – from processing payments and updating shipping addresses to verifying identity and accessing account details. However, gathering this data securely while maintaining compliance with regulations like PCI DSS, GDPR, and […]

Introduction Organizations today strive to provide increasingly personalized customer journeys. For example, up-selling new products based on history of interest in related products. Data collection drives the ability for businesses to personalize – data is valuable and the more collected, the more impact a personalized experience can have. Businesses must be able however to balance […]

Chat is becoming a preferred channel for customer interactions. Salesforce Experience Cloud (SEC) helps companies create websites, storefronts, and mobile apps. SEC can personalize customer engagement with pre-built templates. It offers self-service capabilities, and integrates with customer relationship management (CRM) solutions. Adding Amazon Connect chat to SEC allows you to experience high-quality digital interactions. SEC […]

As businesses increasingly use digital channels for customer service, they are more regularly turning to chatbots to deliver fast, positive customer experiences while reducing costs. Whether the customer has a question about a product feature, billing issue, or product return, an interactive chatbot helps them avoid wait times and get clear answers quickly. However, many […]