AWS Contact Center
Tag: Digital channels
Securely pass the customer information to agent using Amazon Connect in-app, web, and video calling
Companies often add self-service capabilities to their websites or mobile applications, such as frequently asked questions (FAQs) or knowledge articles, to help customers address their queries. When that customer escalates to a live agent for help, they are often asked to repeat the same information they may have entered or browsed on the app or […]