Tag: Monitoring Contact Center

Introduction Contact center supervisors, managers, compliance, workforce analysts, and others monitor the real-time performance of their contact center, including agent, queue, and routing profile performance, using the real-time metrics dashboard in the Amazon Connect console. Furthermore, as mentioned in the previous blog post, organizations today are challenged by an evolving privacy and regulatory landscape, which […]

To build a customer centric culture many organizations have altered their efforts to focus on differentiating their customer experiences. Wowing your customers through the contact center will make it easy for your customers to continue to do business, engage, and build loyalty with you. Amazon is excited to announce Supervisor Barge for Amazon Connect Voice […]

In the medical field, cardiologists rely on heart monitoring devices to capture patient baselines and trends that enable them to predict and treat heart disease and defects. Similarly, in the contact center field, the ability to monitor and detect anomalies is essential in maintaining a healthy contact center environment. With Amazon Connect and Amazon CloudWatch […]