AWS Database Blog
Author: Pravin Mittal
Pravin Mittal is Director of Engineering for Amazon Aurora at AWS, where he leads teams building managed MySQL and PostgreSQL services for hundreds of thousands of customers. He represents AWS on the MySQL Community Steering Committee.
Executive Conversations: Putting generative AI to work in omnichannel customer service with Prashant Singh, Chief Operating Officer at LeadSquared
Prashant Singh, Chief Operating Officer at LeadSquared, joins Pravin Mittal, Director of Engineering of Amazon Aurora, for a discussion on using generative artificial intelligence (AI) to scale their omnichannel customer service application while controlling costs. LeadSquared helps customers build truly connected, empowered, and self-reliant sales and service organizations, with the power of automation. This Executive […]