Author: Pete Fergus

When end users reports that their Amazon WorkSpace is slow or unable to connect, what happens next? Administrators work through various diagnostic tools, analyzing Amazon CloudWatch metrics, reviewing logs, and correlating signals across multiple sources to identify the root cause. While manageable at small scale, this approach does not scale across hundreds or thousands of WorkSpaces leading to increased time to resolution and frequent escalation […]

In this blog, I discuss how customers can use Keycloak as their Identity Provider (IDP) of choice when implementing SAML 2.0 federation with Amazon WorkSpaces. Keycloak is an open-source solution providing a cost-effective means for customers to use enterprise level IDP features without incurring monthly subscription costs. With SAML 2.0 authentication, customers can access their […]

Increasingly, organizations are considering ways to move away from the deployment and management of traditional thick client endpoints. Factors such as cost, increased security, and a desire for flexibility and simplified management are key drivers for a growing number of customers. Additionally, with the advent of End User Computing services in the cloud, organizations are […]

Authors: Peter Fergus (Senior Specialist Solutions Architect, ProdApps) & Mohamed Gamil (Cloud Support Engineer, Serverless) Customers require confirmation that end users meet network RTT requirements to ensure the best user experience when connecting to AppStream 2.0 sessions. Latency metrics are a useful means of confirming that the intermediate network is within the recommended latency thresholds […]