Tag: Customer Service

Your next million customers might never walk into a store, never scroll a product page, and never click “Add to Cart.” They are AI agents, software that shops on behalf of humans, and they are already on your site. Retailers are moving from competing for human attention to competing for algorithmic inclusion. Every decade or […]

“Your customer doesn’t care how much you know until they know how much you care.” -Damon Richards Customer service is, as I outlined in my introduction to this DevOps series, one of three tenets I encourage organizations to consider when implementing a DevOps culture. Today’s world is full of technology solutions. There are a myriad of […]