AWS for Industries
Author: Jenil Shah
Jenil Shah is a Senior Product Manager – Technical for Healthcare AI at AWS, where he leads the development of agentic AI solutions for patient engagement. With over 10 years of experience in healthcare, fintech, and enterprise software, his expertise focuses on 0-to-1 product initiatives. When not working on healthcare AI, Jenil enjoys exploring food scenes, reading about startups, and adventure sports like scuba diving and skydiving.
Announcing agentic AI for healthcare patient engagement in Amazon Connect (Preview)
We’ve all been there: waiting on hold for what feels like an eternity just to schedule a routine doctor’s visit or repeating the same information to multiple people before finally reaching someone who can help. These frustrating experiences aren’t just inconvenient for patients—they’re also an increasingly large burden on health systems and their employees. Healthcare […]