AWS for Industries

Tag: call centers

5 tips for implementing conversational experiences in travel

 This post is authored by Evan Kohn, Chief Business Officer at APN Partner Pypestream Current events have revealed business continuity shortcomings across every single industry, especially in travel. Call centers weren’t prepared with readily available, scalable technology, and didn’t have the resources to properly withstand the increase in customer touchpoints. And what was left? A […]

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