Tag: retail

For many ecommerce retailers, the difference between profitability and going out of business is fraud prevention. And although you might need to add several layers of security to prevent fraud, you don’t want a cumbersome customer experience. That balancing act often leads ecommerce retailers to sacrifice fraud detection to keep customers happy and maximize revenues, […]

As the retail industry tackles dramatic shifts in shopper behavior, broad changes in product assortments, and huge growth in digital orders, innovative merchants are responding to these market shifts with laser-focused, technology-driven customer experience initiatives. We wholeheartedly applaud these efforts. But it’s not enough. Retailers must also focus on back-office store operations to increase automation, […]

Whether you’re buying online or in a physical store, shopping should be easy, simple, and enjoyable. In the customer’s mind, the retailer or brand is one entity, regardless of the sales channel. For this reason, customers expect their journey to fluidly shift between digital and physical touchpoints with the same conveniences in store as online. […]

Innovative retailers realize they need to create smart stores to enhance their customer experiences.  Recent advances in point-of-sale technologies are making it possible for retailers to reimagine the shopper in-store journey. With new retail technologies, long retail checkout lines and other in-store bottlenecks could soon be a thing of the past. Frictionless Retail Customer Experiences […]

As retailers around the world are experiencing unprecedented disruption, industry leaders are demonstrating resilience, tenacity, and a capacity for innovation. We’ve embarked on a series of conversations with executives from AWS strategic partners, to showcase their leadership and innovation in challenging times. In the latest installment of our Retail Partner Conversations blog series, we chat […]

Believe it or not, despite the massive shift to online purchasing, brick-and-mortar stores are the hub for delivering unified commerce. To be successful and remain viable, retailers must equip stores to elevate the customer experience, operate efficiently, and adapt with agility to changing market dynamics. Use the Past to Guide Your Future With the emergence […]

Transportation and logistics businesses have seen an upsurge in trade over the last few years, with increasing ecommerce and online sales driving demand. This welcome growth has, however, been accompanied with an ever-more demanding consumer looking for certainty and reliability in their service delivery alongside a more competitive landscape, forcing prices down with tightening margins. […]

Chief Technology Officers (CTOs) most frequently mention these core capabilities of their ecommerce architectures: The ability to innovate at the digital and physical front ends that support sales channels. The effort required to integrate the increasing number of other IT systems. Those who talk more about innovation are usually builders. Revenue, metrics, and innovation are […]

Consumer expectations are always changing, which means retailers are often playing catch-up to align their offerings with customers’ evolving behaviors. The pandemic illuminated the chasm between the retailers who have kept pace with market changes and those who have struggled. For a long time, we’ve seen ecommerce sites flex and stretch, while centralized systems and […]

Since joining AWS three years ago, the top questions I get by far pertain to Amazon’s culture and speed of innovation. Here are the kinds of things people want to know: What’s it like working for AWS? How does Amazon respond so quickly to customers’ wants, needs, and desires? How can I innovate like Amazon? […]