Category: Retail

Embedding technology in your brick-and-mortar store can be intimidating, but the payoff in enhanced consumer experience and better operational performance can be significant. Here are three things you should consider before you embrace checkout-free technology. Today, delivering a positive customer experience is more important than ever before. This is one of the key takeaways of […]

How these new technologies from Amazon are helping transform the retail experience No one likes waiting in lines. The convenience stores that win shoppers’ loyalty are those that offer quick in-and-out shopping trips. Several years ago, Amazon set out to build Just Walk Out technology and Amazon One for Amazon Go stores to offer a […]

Part 2 – Navigating today’s rapidly changing retail and CPG landscape with modern technologies The global supply chain disruptions that we’ve witnessed in our industry from 2020 through 2022 have been nothing short of incredible. Lengthy lead times and out-of-stock inventory on everything from paper and cleaning supplies to beef and poultry have created a […]

Part 1 – A roadmap for suppliers, retailers, and CPG firms for building collaborative solutions covering demand, supply chain, and retail planning When the global pandemic hit with virtually no warning, the retail and consumer packaged goods (CPG) industry was turned upside down. Supply chains were quickly disrupted—and then overwhelmed. Everyday items, like paper and […]

Learn how to bring frictionless shopping to travel retail with Amazon’s Just Walk Out technology and Amazon One Quickly and conveniently getting people to their destinations is core to the travel industry ethos. Unlike customers in traditional retail environments, travelers tend to follow strict timelines to board their flight or train on time. Therefore, travel […]

Twenty years ago, when the internet and ecommerce became mainstream, no one envisioned the social media channels and immersive games that are available today. At that time, a website with professional, attractive images and an intuitive checkout process seemed sophisticated to most consumers. Fast-forward to the early 2020s, and that basic brochureware-style website seems boring […]

Amazon.com is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. It’s also a hub for innovation across industries. Its continuous pipeline of launches and greenfield projects create breakthrough products, services, and practices that redefine industry standards. Customer reviews, 1-Click buying, personalized recommendations, Amazon […]

What will not change in the retail industry? Even 10 years from today, customers will still want more product selections at a lower price through more convenient services. Recognizing these constant customer demands, Amazon has continued to grow sustainably by focusing on three factors: selection, price, and convenience (or SPC). In other words, Amazon has […]

The expectations of the retail customer have changed permanently. Pandemic-influenced adaptations to shopping, such as buy-online-pick-up-in-store (BOPIS) and buy-now-pay-later (BNPL), as well as an increasingly competitive digital commerce landscape, have made it more critical than ever to personalize customers’ retail experiences. To stand out and reach customers most likely to be ready to buy, keep […]

  In today’s digital interactions, businesses use data to personalize and tailor customer experiences to almost every individual. A recent study shows that 71 percent of consumers expect personalized interactions from brands and businesses, while 76 percent are unsatisfied when they see content that is irrelevant to them. Data about customers and their touchpoints is […]