Category: Retail

Weaving through the bustling vendor booths at NRF’s Big Show, I couldn’t help but notice several recurring themes—patterns that promise to reshape our industry’s landscape in the months and years ahead. While the topics weren’t necessarily new, the approaches to addressing common use cases were. I found myself leaning into certain booths to investigate further […]

Not too long ago, retailers with physical stores considered their online presence as an addition to their business. In many instances, one didn’t know about the other. And that created a problem for customers who expected to have a seamless experience between shopping from their home and pushing a cart through a store. This inconsistent […]

Generative artificial intelligence (AI) has the potential to transform how large companies do business. For enterprises, corporate information is often stored in silos managed by different teams. By combining large language models (LLMs) with robust knowledge bases, these organizations can create intelligent systems that not only store information but understand it—making company knowledge more accessible […]

Tapestry, a global luxury fashion holding company, oversees iconic brands such as Coach, Kate Spade New York, and Stuart Weitzman. With over 1,400 retail stores worldwide and more than 18,000 employees, Tapestry sits on a wealth of information that it could use to improve customer experiences and optimize its operations. The company needed an effective […]

Today, your garden variety order management system (OMS) might be slipping behind the times. We’re seeing a seed change in order management, orchestration, and advanced fulfillment. That change is, quite simply, the introduction of artificial intelligence (AI) into all aspects of the order life cycle. With AI participating in the order cycle, real-time inventory updates […]

Retail’s “Big Show” is back and bigger than ever. Amazon Web Services (AWS) is thrilled to return to the Javits Center in New York January 12-14, 2025. It’s going to be another big year of learning and networking with insights on the future of retail: connected, cutting-edge, and customer-obsessed. Join us at NRF 2025 at […]

While artificial intelligence (AI) and generative AI remain a hotly debated topic, consumer goods companies seem to adopt these capabilities at lower rates. In a 2024 McKinsey global survey on AI, 71 percent of consumer goods leaders reported adopting AI for at least one business function. However, to gain a competitive advantage and unlock AI’s […]

Traditionally, large retailers used to store data depending on the system that processes them and simply copied only the data they needed into the Enterprise Data Warehouse (EDW). As they grew, retailers began to build data lakes, where they could gather all the data in one place. And those data lakes grew. Today, most large […]

It’s that time of year when the pundits opine on what next year will bring for retailers. Rather than listing the top technology trends in retail as I did last year, I’m going to focus on generative AI and highlight some key trends to watch. If 2023 was the year when generative AI exploded on […]

You’re planning a home project—maybe building a new deck or finally transforming that basement into a cozy retreat. You visit an online retailer, ready to order supplies, only to be met with pages of options: hundreds of screws, dozens of wood types, countless tools. What started as an exciting project now feels like a chore […]