Author: Chitresh Saxena

Learn how to enhance Amazon Q with custom plugins to combine semantic search capabilities with precise analytics for AWS Support data. This solution enables more accurate answers to analytical questions by integrating structured data querying with RAG architecture, allowing teams to transform raw support cases and health events into actionable insights. Discover how this enhanced architecture delivers exact numerical analysis while maintaining natural language interactions for improved operational decision-making.

As a customer, you rely on Amazon Web Services (AWS) expertise to be available and understand your specific environment and operations. Today, you might implement manual processes to summarize lessons learned, obtain recommendations, or expedite the resolution of an incident. This can be time consuming, inconsistent, and not readily accessible. This post shows how to […]