Artificial Intelligence
Author: Tanner Jones
How Switchboard, MD automates real-time call transcription in clinical contact centers with Amazon Nova Sonic
In this post, we examine the specific challenges Switchboard, MD faced with scaling transcription accuracy and cost-effectiveness in clinical environments, their evaluation process for selecting the right transcription solution, and the technical architecture they implemented using Amazon Connect and Amazon Kinesis Video Streams. This post details the impressive results achieved and demonstrates how they were able to use this foundation to automate EMR matching and give healthcare staff more time to focus on patient care.