AWS Machine Learning Blog

Category: AWS Lambda

Transform one-on-one customer interactions: Build speech-capable order processing agents with AWS and generative AI

In today’s landscape of one-on-one customer interactions for placing orders, the prevailing practice continues to rely on human attendants, even in settings like drive-thru coffee shops and fast-food establishments. This traditional approach poses several challenges: it heavily depends on manual processes, struggles to efficiently scale with increasing customer demands, introduces the potential for human errors, […]

Enhance code review and approval efficiency with generative AI using Amazon Bedrock

In the world of software development, code review and approval are important processes for ensuring the quality, security, and functionality of the software being developed. However, managers tasked with overseeing these critical processes often face numerous challenges, such as the following: Lack of technical expertise – Managers may not have an in-depth technical understanding of […]

Expedite your Genesys Cloud Amazon Lex bot design with the Amazon Lex automated chatbot designer

The rise of artificial intelligence (AI) has created opportunities to improve the customer experience in the contact center space. Machine learning (ML) technologies continually improve and power the contact center customer experience by providing solutions for capabilities like self-service bots, live call analytics, and post-call analytics. Self-service bots integrated with your call center can help […]

Techniques and approaches for monitoring large language models on AWS

Large Language Models (LLMs) have revolutionized the field of natural language processing (NLP), improving tasks such as language translation, text summarization, and sentiment analysis. However, as these models continue to grow in size and complexity, monitoring their performance and behavior has become increasingly challenging. Monitoring the performance and behavior of LLMs is a critical task […]

Enhance Amazon Connect and Lex with generative AI capabilities

Effective self-service options are becoming increasingly critical for contact centers, but implementing them well presents unique challenges. Amazon Lex provides your Amazon Connect contact center with chatbot functionalities such as automatic speech recognition (ASR) and natural language understanding (NLU) capabilities through voice and text channels. The bot takes natural language speech or text input, recognizes […]

Automate PDF pre-labeling for Amazon Comprehend

Amazon Comprehend is a natural-language processing (NLP) service that provides pre-trained and custom APIs to derive insights from textual data. Amazon Comprehend customers can train custom named entity recognition (NER) models to extract entities of interest, such as location, person name, and date, that are unique to their business. To train a custom model, you […]

Implement real-time personalized recommendations using Amazon Personalize

February 9, 2024: Amazon Kinesis Data Firehose has been renamed to Amazon Data Firehose. Read the AWS What’s New post to learn more. At a basic level, Machine Learning (ML) technology learns from data to make predictions. Businesses use their data with an ML-powered personalization service to elevate their customer experience. This approach allows businesses […]

FL-architecture

Reinventing a cloud-native federated learning architecture on AWS

In this blog, you will learn to build a cloud-native FL architecture on AWS. By using infrastructure as code (IaC) tools on AWS, you can deploy FL architectures with ease. Also, a cloud-native architecture takes full advantage of a variety of AWS services with proven security and operational excellence, thereby simplifying the development of FL.

Simplify access to internal information using Retrieval Augmented Generation and LangChain Agents

This post takes you through the most common challenges that customers face when searching internal documents, and gives you concrete guidance on how AWS services can be used to create a generative AI conversational bot that makes internal information more useful. Unstructured data accounts for 80% of all the data found within organizations, consisting of […]

Unlocking language barriers: Translate application logs with Amazon Translate for seamless support

This post addresses the challenge faced by developers and support teams when application logs are presented in languages other than English, making it difficult for them to debug and provide support. The proposed solution uses Amazon Translate to automatically translate non-English logs in CloudWatch, and provides step-by-step guidance on deploying the solution in your environment.