Artificial Intelligence

Category: AWS Lambda

How Ring scales global customer support with Amazon Bedrock Knowledge Bases

In this post, you’ll learn how Ring implemented metadata-driven filtering for Region-specific content, separated content management into ingestion, evaluation and promotion workflows, and achieved cost savings while scaling up.

Building age-responsive, context-aware AI with Amazon Bedrock Guardrails

In this post, we walk you through how to implement a fully automated, context-aware AI solution using a serverless architecture on AWS. This solution helps organizations looking to deploy responsible AI systems, align with compliance requirements for vulnerable populations, and help maintain appropriate and trustworthy AI responses across diverse user groups without compromising performance or governance.

Integrating Amazon Bedrock AgentCore with Slack

In this post, we demonstrate how to build a Slack integration using AWS Cloud Development Kit (AWS CDK). You will learn how to deploy the infrastructure with three specialized AWS Lambda functions, configure event subscriptions properly to handle Slack’s security requirements, and implement conversation management patterns that work for many agent use cases.

Drive organizational growth with Amazon Lex multi-developer CI/CD pipeline

In this post, we walk through a multi-developer CI/CD pipeline for Amazon Lex that enables isolated development environments, automated testing, and streamlined deployments. We show you how to set up the solution and share real-world results from teams using this approach.

Embed Amazon Quick Suite chat agents in enterprise applications

Organizations find it challenging to implement a secure embedded chat in their applications and can require weeks of development to build authentication, token validation, domain security, and global distribution infrastructure. In this post, we show you how to solve this with a one-click deployment solution to embed the chat agents using the Quick Suite Embedding SDK in enterprise portals.

AI meets HR: Transforming talent acquisition with Amazon Bedrock

In this post, we show how to create an AI-powered recruitment system using Amazon Bedrock, Amazon Bedrock Knowledge Bases, AWS Lambda, and other AWS services to enhance job description creation, candidate communication, and interview preparation while maintaining human oversight.

How Amazon uses Amazon Nova models to automate operational readiness testing for new fulfillment centers

In this post, we discuss how Amazon Nova in Amazon Bedrock can be used to implement an AI-powered image recognition solution that automates the detection and validation of module components, significantly reducing manual verification efforts and improving accuracy.

How Clarus Care uses Amazon Bedrock to deliver conversational contact center interactions

In this post, we illustrate how Clarus Care, a healthcare contact center solutions provider, worked with the AWS Generative AI Innovation Center (GenAIIC) team to develop a generative AI-powered contact center prototype. This solution enables conversational interaction and multi-intent resolution through an automated voicebot and chat interface. It also incorporates a scalable service model to support growth, human transfer capabilities–when requested or for urgent cases–and an analytics pipeline for performance insights.

How AutoScout24 built a Bot Factory to standardize AI agent development with Amazon Bedrock

In this post, we explore the architecture that AutoScout24 used to build their standardized AI development framework, enabling rapid deployment of secure and scalable AI agents.