Category: Customer Solutions

In this post, we explain how BMW uses generative AI to speed up the root cause analysis of incidents in complex and distributed systems in the cloud such as BMW’s Connected Vehicle backend serving 23 million vehicles. Read on to learn how the solution, collaboratively pioneered by AWS and BMW, uses Amazon Bedrock Agents and Amazon CloudWatch logs and metrics to find root causes quicker. This post is intended for cloud solution architects and developers interested in speeding up their incident workflows.

Pattern is a leader in ecommerce acceleration, helping brands navigate the complexities of selling on marketplaces and achieve profitable growth through a combination of proprietary technology and on-demand expertise. In this post, we share how Pattern uses AWS services to process trillions of data points to deliver actionable insights, optimizing product listings across multiple services.

In this guide, we walk you through step-by-step instructions for configuring cross-account access for Amazon Bedrock Custom Model Import, covering both non-encrypted and AWS Key Management Service (AWS KMS) based encrypted scenarios.

At ByteDance, we collaborated with Amazon Web Services (AWS) to deploy multimodal large language models (LLMs) for video understanding using AWS Inferentia2 across multiple AWS Regions around the world. By using sophisticated ML algorithms, the platform efficiently scans billions of videos each day. In this post, we discuss the use of multimodal LLMs for video understanding, the solution architecture, and techniques for performance optimization.

In 2021, Applus+ IDIADA, a global partner to the automotive industry with over 30 years of experience supporting customers in product development activities through design, engineering, testing, and homologation services, established the Digital Solutions department. In this post, we showcase the research process undertaken to develop a classifier for human interactions in this AI-based environment using Amazon Bedrock.

In this post, we share how we modernized Rocket Companies’ data science solution on AWS to increase the speed to delivery from eight weeks to under one hour, improve operational stability and support by reducing incident tickets by over 99% in 18 months, power 10 million automated data science and AI decisions made daily, and provide a seamless data science development experience.

Verisk’s Premium Audit Advisory Service is the leading source of technical information and training for premium auditors and underwriters. In this post, we describe the development of the customer support process in PAAS, incorporating generative AI, the data, the architecture, and the evaluation of the results. Conversational AI assistants are rapidly transforming customer and employee support.

In this post, we explain how F1 and AWS have developed a root cause analysis (RCA) assistant powered by Amazon Bedrock to reduce manual intervention and accelerate the resolution of recurrent operational issues during races from weeks to minutes. The RCA assistant enables the F1 team to spend more time on innovation and improving its services, ultimately delivering an exceptional experience for fans and partners. The successful collaboration between F1 and AWS showcases the transformative potential of generative AI in empowering teams to accomplish more in less time.

The mission of Rich Data Co (RDC) is to broaden access to sustainable credit globally. Its software-as-a-service (SaaS) solution empowers leading banks and lenders with deep customer insights and AI-driven decision-making capabilities. In this post, we discuss how RDC uses generative AI on Amazon Bedrock to build these assistants and accelerate its overall mission of democratizing access to sustainable credit.

In this post, we explore how Crop.photo uses Amazon Rekognition to provide sophisticated image analysis, enabling automated and precise editing of large volumes of images. This integration streamlines the image editing process for clients, providing speed and accuracy, which is crucial in the fast-paced environments of ecommerce and sports.