AWS Machine Learning Blog

Category: Amazon Lex

Building a conversational business intelligence bot with Amazon Lex

Conversational interfaces are transforming the way people interact with software applications and services. They are untethering people from keyboards and smartphone gestures by replacing those interfaces with a more natural style of interaction: the spoken word. Increasingly, people are opting to interact with a bot when they need an answer to a question, to set […]

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No code chatbots: TIBCO uses Amazon Lex to put chat interfaces into the hands of business users

Users today don’t expect to be tied to a desktop computer. They want to interact with systems on the go, in a variety of ways that are convenient to them. This means that people often turn to mobile devices and interact with applications and systems while multi-tasking. Users might not even touch their mobile device while operating the apps they use, particularly when they are in a vehicle, or when they are actively engaged in another activity. In home environments, this “hands-free” capability is facilitated by voice activation systems.

Business users now aspire to the same experience in a business environment. They want to operate the applications and systems that they use in their daily work tasks using voice control, just like they do at home. Imagine how much simpler daily work tasks would be. However, adding voice controls to systems has not been easy. Voice integration can be a very involved project, even for skilled developers. Moreover, today’s business users want to solve their own tactical and strategic business problems by building “low code/no code” apps. Plus, business users want these apps to follow the same end-user requirements we mentioned earlier: They need to be able to be used on the go anywhere, anytime, hands-free.

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Create a translator chatbot using Amazon Translate and Amazon Lex

In this post, I create an intent in Amazon Lex for a translation action. This intent prompts the user for a source and target language, for example English to Spanish, followed by a text string to translate. Users are free to switch languages at any time during the interaction with Amazon Lex. The solution in the following illustration makes full use of Serverless Computing technologies to enable seamless scaling to thousands of users without the need for further engineering effort.

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Announcing the Artificial Intelligence (AI) Hackathon: Build Intelligent Applications using machine learning APIs and serverless

Amazon Web Services (AWS) brings image and video analysis, natural language processing, speech recognition, text-to-speech, and machine translation within the reach of every developer. With machine learning (ML) services by AWS, you can plug in prebuilt AI functionality into your apps without having to worry about ML models. Thousands of developers have used Amazon ML […]

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Amazon Lex integration with Genesys PureCloud IVR now available

We are excited to announce the general availability of the Amazon Lex and Genesys PureCloud integrated interactive voice response (IVR) solution. First launched in preview at re:Invent 2017, the solution allows Genesys customers to integrate Amazon Lex chatbots into the PureCloud  IVR flows to provide an enhanced conversational experience. About Genesys PureCloud The Genesys PureCloud platform […]

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Build a document search bot using Amazon Lex and Amazon Elasticsearch Service

People spend a lot of time searching documents. First you go to your document store and then you search for relevant documents. If you’re looking for a text inside the document, then you need to do another search. In this blog post we’ll describe how you can search for a document using voice or text.  […]

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Creating virtual guided navigation using a Question and Answer Bot with Amazon Lex and Amazon Alexa

If our users are using Question and Answer Bot (QnABot), and they are getting the right answers for their questions, what else can you do for them? Now you can create a bot to guide them through a series of logically connected answers. This means, for example, that the bot can guide them through the […]

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Create a questionnaire bot with Amazon Lex and Amazon Alexa

In the Create a Question and Answer Bot with Amazon Lex and Amazon Alexa blog post, we showed you how you could create a QnABot (pronounced “Q and A Bot”) for a situation in which your users have questions and you have answers. Now, what if this situation were reversed? What if you could ask […]

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Enhance Your Amazon Lex Chatbots with Responses

You can now add responses to your Amazon Lex chatbots directly from the AWS Management Console. Use responses to set up dynamic, engaging interactions with your users. Using responses Responses are the final element of a bot’s intent, and are displayed to users after the fulfillment of the intent is complete.  A response might include […]

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