AWS Machine Learning Blog

Category: Amazon Lex

Build an Amazon Lex Chatbot with Microsoft Excel

This is a guest post by AWS Community Hero Cyrus Wong. Our institution (IVE) here in Hong Kong has begun experimenting with Amazon Lex in teaching, research, and healthcare. We have many non-technical employees, such as English teachers in IVE and therapists from IVE Childcare, Elderly and Community Services Discipline, who don’t have the technical […]

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How Astro Built Astrobot Voice, a Chatbot for Email

This is a guest post by Roland Schemers, CTO of Astro Technology, Inc. Astro, in their own words, “creates modern email apps for Mac, iOS and Android, powered by artificial intelligence, built for people and teams. With Astrobot Voice, an in-app email voice assistant, you can now read, manage, and reply to emails without leaving Astro’s […]

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Create a Question and Answer Bot with Amazon Lex and Amazon Alexa

Your users have questions and you have answers, but you need a better way for your users to ask their questions and get the right answers. They often call your help desk, or post to your support forum, but over time this adds stress and cost to your organization. Could a chat bot add value for your customers? Interestingly, a recent poll shows that 44% of people would rather talk to a chat bot than to a human! In this post we provide a sample solution, called QnABot (pronounced “Q and A Bot”). The QnABot uses Amazon Lex and Amazon Alexa to provide a conversational interface for your “Questions and Answers.” This allows your users to ask their questions and get quick and relevant answers.

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Enhancements to the Amazon Lex Console Let You Test Your Bot for Better Troubleshooting

Building your chatbot in the Amazon Lex console takes just a few steps, and testing your bot is just as easy. We’ve made enhancements to the Test window of the Amazon Lex console which now provides you more details during testing and enables easier bot troubleshooting. Once you’ve built a bot to test, the Test […]

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Use Synonyms and Slot Value Validation in your Amazon Lex Chatbots

You can now provide synonyms for slot values in Amazon Lex. With the synonym functionality, you can specify multiple synonyms for a slot value in your chatbot. The synonyms specified are resolved to the corresponding slot values. For example, if the slot value is “comedy”, with “funny” and “humorous” specified as synonyms, then user input […]

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AWS CloudTrail Integration is Now Available in Amazon Lex

Amazon Lex is now integrated with AWS CloudTrail, a service that enables you to log, continuously monitor, and retain events related to API calls across your AWS infrastructure, to provide a history of API calls for your account. Amazon Lex API calls are captured from the Amazon Lex console or from your API operations using […]

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Amazon Lex Now Supports Telephony Audio (8 kHz) for Increased Speech Recognition Accuracy

To increase the accuracy of speech recognition for conversations over the phone, Amazon Lex now supports telephony audio (8 kHz). You can now employ the same deep learning technology as Amazon Alexa to converse with your applications and fulfill the most common requests. Amazon Lex maintains context and dynamically manages the dialogue, adjusting responses based […]

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Voice-Enabled Mobile Bot Drives Auto Industry Innovation with Real-Time Trade-in Values for Vehicles

The Kelley Blue Book Bot allows users to get real-time Kelley Blue Book® Trade-In Value for vehicles using natural language. Users can interact with the chatbot in both voice and text. A simple question like, “Kelley Blue Book, can you tell me the trade-in value for my 2012 Honda Civic?” is all that is needed […]

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