Category: Amazon Polly

Amazon Web Services (AWS) offers a rich stack of artificial intelligence (AI) and machine learning (ML) services that help automate several components of the customer service industry. Amazon Polly, an AI generated text-to-speech service, enables you to automate and scale your interactive voice solutions, helping to improve productivity and reduce costs. You might face common […]

We’re excited to announce the global availability of AWS Contact Center Intelligence (AWS CCI) solutions powered by AWS AI Services and made available through the AWS Partner Network. AWS CCI solutions enable you to leverage AWS machine learning (ML) capabilities with your current contact center provider to gain greater efficiencies and deliver increasingly tailored customer […]

This is a joint blog post with AWS Solutions Architects, Jorge Alfaro Hidalgo and Mauricio Zajbert, and Chester Perez, the Contact Center Manager at Xpertal. Fomento Económico Mexicano, S.A.B. de C.V. (FEMSA) is a Mexican multinational beverage and retail company headquartered in Monterrey, Mexico. Fomento Económico Mexicano, S.A.B. de C.V., or FEMSA, is a Mexican […]

At AWS, our mission is to enable developers and businesses with no prior machine learning (ML) expertise to easily build sophisticated, scalable, ML-powered applications with our AI services. Today, we’re excited to announce that Amazon Lex and Amazon Polly are expanding language support. You can build ML-powered applications that fit the language preferences of your […]

Amazon Polly is launching a new Australian English voice, Olivia. Amazon Polly turns text into lifelike speech, allowing you to build speech-enabled products. Building upon the existing Australian English Standard voices, Nicole and Russell, Olivia is the first Australian English voice in Amazon Polly powered by the Neural Text-to-Speech (NTTS) technology. The NTTS voices in […]

Amazon Polly turns text into lifelike speech, allowing you to create applications that talk and build entirely new categories of speech-enabled products. We’re thrilled to announce the launch of a brand-new, British Newscaster speaking style voice: Amy. The speaking style mimics a formal and authoritative British newsreader. This Newscaster voice is the result of our […]

The pandemic has changed how people interact, how we receive information, and how we get help. It has shifted much of what used to happen in-person to online. Many of our customers are using machine learning (ML) technology to facilitate that transition, from new remote cloud contact centers, to chatbots, to more personalized engagements online. […]

Amazon Lex provides the power of automatic speech recognition (ASR) for converting speech to text, along with natural language understanding (NLU) for recognizing user intents. This combination allows you to develop sophisticated conversational interfaces using both voice and text for chatbots, IVR bots, and voicebots. This week, we’re announcing Amazon Lex support for British English […]

Amazon Lex is a service for building conversational interfaces into any application using voice and text. To build truly engaging conversational experiences, you need high quality speech recognition and natural language understanding that understands the intent of the customer accurately. We are excited to announce that Amazon Lex now supports Australian English. With Australian English, […]

Amazon Polly turns text into lifelike speech, allowing you to create voice-enabled applications. We’re excited to announce the general availability of all Neural Text-to-Speech (NTTS) voices in Asia Pacific (Singapore), Asia Pacific (Tokyo), EU (Frankfurt), and EU (London) Regions. You can now synthesize over 14 NTTS voices in these Regions, including the Newscaster and Conversational […]