AWS Machine Learning Blog

Category: Amazon Polly

AWS Announces the global expansion of AWS CCI Solutions

We’re excited to announce the global availability of AWS Contact Center Intelligence (AWS CCI) solutions powered by AWS AI Services and made available through the AWS Partner Network. AWS CCI solutions enable you to leverage AWS machine learning (ML) capabilities with your current contact center provider to gain greater efficiencies and deliver increasingly tailored customer […]

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How Xpertal is creating the Contact Center of the future with Amazon Lex

This is a joint blog post with AWS Solutions Architects, Jorge Alfaro Hidalgo and Mauricio Zajbert, and Chester Perez, the Contact Center Manager at Xpertal. Fomento Económico Mexicano, S.A.B. de C.V. (FEMSA) is a Mexican multinational beverage and retail company headquartered in Monterrey, Mexico. Fomento Económico Mexicano, S.A.B. de C.V., or FEMSA, is a Mexican […]

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AWS expands language support for Amazon Lex and Amazon Polly

At AWS, our mission is to enable developers and businesses with no prior machine learning (ML) expertise to easily build sophisticated, scalable, ML-powered applications with our AI services. Today, we’re excited to announce that Amazon Lex and Amazon Polly are expanding language support. You can build ML-powered applications that fit the language preferences of your […]

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Meet Olivia: The first NTTS voice in Australian English for Amazon Polly

Amazon Polly is launching a new Australian English voice, Olivia. Amazon Polly turns text into lifelike speech, allowing you to build speech-enabled products. Building upon the existing Australian English Standard voices, Nicole and Russell, Olivia is the first Australian English voice in Amazon Polly powered by the Neural Text-to-Speech (NTTS) technology. The NTTS voices in […]

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British Newscaster speaking style now available in Amazon Polly

Amazon Polly turns text into lifelike speech, allowing you to create applications that talk and build entirely new categories of speech-enabled products. We’re thrilled to announce the launch of a brand-new, British Newscaster speaking style voice: Amy. The speaking style mimics a formal and authoritative British newsreader. This Newscaster voice is the result of our […]

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Intelligently connect to customers using machine learning in the COVID-19 pandemic

The pandemic has changed how people interact, how we receive information, and how we get help. It has shifted much of what used to happen in-person to online. Many of our customers are using machine learning (ML) technology to facilitate that transition, from new remote cloud contact centers, to chatbots, to more personalized engagements online. […]

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Expanding Amazon Lex conversational experiences with US Spanish and British English

Amazon Lex provides the power of automatic speech recognition (ASR) for converting speech to text, along with natural language understanding (NLU) for recognizing user intents. This combination allows you to develop sophisticated conversational interfaces using both voice and text for chatbots, IVR bots, and voicebots. This week, we’re announcing Amazon Lex support for British English […]

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Creating a sophisticated conversational experience using Amazon Lex in Australian English

Amazon Lex is a service for building conversational interfaces into any application using voice and text. To build truly engaging conversational experiences, you need high quality speech recognition and natural language understanding that understands the intent of the customer accurately. We are excited to announce that Amazon Lex now supports Australian English. With Australian English, […]

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Amazon Polly NTTS voices now available in Singapore, Tokyo, Frankfurt, and London Regions

Amazon Polly turns text into lifelike speech, allowing you to create voice-enabled applications. We’re excited to announce the general availability of all Neural Text-to-Speech (NTTS) voices in Asia Pacific (Singapore), Asia Pacific (Tokyo), EU (Frankfurt), and EU (London) Regions. You can now synthesize over 14 NTTS voices in these Regions, including the Newscaster and Conversational […]

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Giving your content a voice with the Newscaster speaking style from Amazon Polly

Audio content consumption has grown exponentially in the past few years. Statista reports that podcast ad revenue will exceed a billion dollars in 2021. For the publishing industry and content providers, providing audio as an alternative option to reading could improve engagement with users and be an incremental revenue stream. Given the shift in customer […]

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